Grievance Redressal Mechanism

In accordance with applicable provisions of Indian law and consumer protection requirements, users may raise complaints or concerns regarding products, services, website usage, transactions, data privacy, or content available on Otek World.

Grievance Officer

Name: [Insert Full Name]
Designation: Grievance Officer
Email: support@otekworld.com
Contact Number: +91 7027025357 / +91 7027025857

Complaint acknowledgment timeline: Within 48 hours of receipt

Resolution timeline: Within 30 days from receipt of complaint

Users should provide:

• Full name
• Contact details
• Order ID (if applicable)
• Description of grievance
• Supporting information/documents