At Otek, we are dedicated to ensuring customer satisfaction through high-quality products and reliable service. To facilitate a seamless experience, we have established the following Replacement Policy. By purchasing our products, you acknowledge and agree to the terms outlined herein.
1. Overview
To maintain the feasibility of our services and support our commitment to quality, Otek allows a product’s replacement only under specific circumstances. This policy is designed to protect both the customer and Otek, minimizing potential disputes and ensuring that every replacement request is handled fairly and efficiently.
2. Warranty Coverage
All Otek products come with a warranty that provides customers the right to replace defective items. The warranty duration may vary by product.
- Standard Warranty: 1 year from the date of purchase.
- Extended Warranty: An additional 1-year coverage may be available for select products, subject to terms and conditions that will be provided at the time of purchase.
3. Eligibility for Replacement
Customers can replace the product unit received under the following conditions:
- Replacement Within 7 Days: Customers may request a replacement of the product received within 7 days from the date of delivery. A replacement unit will be dispatched to the customer following the verification of the claim.
- Defective Condition Notification: If a customer receives a product that is defective or shows physical damage, they must report this issue to our support team within 24 hours of receipt. This prompt notification allows us to assess the situation quickly and take necessary actions to facilitate the replacement.
- Non-Functioning Product: If the product is not functioning properly, the customer must establish this claim within 7 days from the date of delivery. Upon verification, a replacement with a new unit will be provided.
- In cases where damaged or defective items are received, customers are encouraged to report the issue to our website support team immediately. However, the replacement request will only be entertained once an Otek team member has evaluated and confirmed the claim. This verification process is typically communicated back to the customer within 24 hours of the product’s receipt.
- If a customer believes that the product received does not match the website description or specifications, they must notify our website support team within 24 hours of receiving the product. Our support team will investigate the complaint and make a fair determination regarding the replacement.
4. Replacement Process
To initiate a replacement, customers should follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at [support@otekworld.com] or call +91 702702 5357 / +91 702702 5857. Provide a detailed description of the issue and attach any relevant documentation, including proof of purchase.
- Assessment of Request: Our team will evaluate the request and guide you through the process. If your request is approved, instructions for returning the defective product will be provided.
- Return Shipping: If the product is deemed eligible for replacement, customers may need to return the defective item to our designated service center. Otek will cover return shipping costs if the replacement is authorized.
5. Non-Eligibility for Replacement
A product will not be replaced under the following circumstances:
- The customer is dissatisfied with the look, feel, or sound quality of a defect-free product.
- Physical damage to the product is not reported within 24 hours of receiving it.
- Damage caused by electrical surges, user negligence, or misuse.
It is important to note that no returns or refunds will be provided under any circumstances. However, customers are entitled to replace the product unit received within 7 days from the date of delivery.
6. Changes to This Policy
Otek reserves the right to modify this Replacement Policy at any time. Changes will take effect immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our replacement terms.
7.Limitation of Liability
Otek’s liability under this Replacement Policy is limited to the replacement of the product as specified. Otek shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or for any breach of this policy.