At Otek (BORA TECHNOVATION PRIVATE LIMITED), we are committed to providing high-quality products and excellent customer service. To maintain this commitment, we have established the following Return and Refund Policy. By purchasing our products, you acknowledge and agree to the terms outlined herein.
1. Overview
All products sold by Otek (BORA TECHNOVATION PRIVATE LIMITED) are thoroughly inspected and tested by our quality control team to ensure they are genuine and in new condition. Our Return and Refund Policy is designed to protect both our customers and Bora, ensuring a smooth process for handling any product issues.
2. Return Policy
Otek (BORA TECHNOVATION PRIVATE LIMITED) does not accept returns for any product purchased. Instead, we provide a repair or replacement service under specific conditions, as outlined below:
Conditions for Repair or Replacement
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- Repair/Replacement Period: All products are covered under a 7-Day Repair/Replacement Policy. This applies only in the case of a manufacturing defect and does not allow for any refunds.
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- Condition of Product: The product must be in unused condition, in its original packaging, and accompanied by all relevant documentation (including warranties, parts, and accessories).
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- Definition of ‘New and Unused’: The item must show no signs of wear, scratches, marks, or blemishes. Additionally, the product must not have been sized or altered in any way. We cannot accept any product for repair or replacement if there are indications that it has been used.
3. Refund Policy
Otek (BORA TECHNOVATION PRIVATE LIMITED) does not provide refunds for any product purchased. Instead, we provide a repair or replacement service under specific conditions.
3. Warranty Coverage
All Otek products are protected under warranty. Should a manufacturing defect occur, customers are eligible for repair or replacement based on the terms outlined in our Replacement Policy.
4. Important Information
To facilitate a smooth claims process, we highly recommend that customers create an unboxing video while opening the package. This documentation will assist us in processing any complaints and establishing a fair resolution.
5. Limitation of Liability
Otek’s liability under this policy is limited to the repair or replacement of the product as specified. Otek shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or for any breach of this policy.
6. Changes to This Policy
Otek reserves the right to modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our return and refund terms.
7. Customer Support
For any inquiries related to initiate a repair/replacement request, please contact our Customer Service team:
Business Hours: 9 AM – 6 PM (Monday – Saturday)
Email: support@otekworld.com