Who we are
Suggested text: Our website address is: https://otekworld.com.
At Otek, we regard the privacy of our customers as a top priority. Our business is built on serving you, not selling your information. We are committed to protecting your personal data, ensuring that your name, address, and payment details are collected solely for the purpose of fulfilling your orders.
Our Commitment to Privacy
Otek (referred to as “Otek,” “we,” “our,” or “us”) values your privacy and adheres strictly to sound privacy practices. We ensure that your personal information is treated with respect and in accordance with applicable laws, including the General Data Protection Regulation (GDPR) for European customers, the California Consumer Privacy Act (CCPA) for California residents, and any other relevant privacy laws. This Privacy Policy outlines our practices for handling both online personal and non-personal information. We encourage you to read this policy carefully before using any of Otek’s websites (“Sites”) or mobile applications (“Applications”). By accessing our Sites or Applications, you agree to the terms of this Privacy Policy. We reserve the right to modify this policy at any time without prior notice, so please refer back regularly to stay informed of any changes.
1. Information We Collect
Non-Sensitive/Personal Information:
As a visitor to our Sites, you can engage in many activities without providing any personal information. However, we do collect and aggregate non-sensitive data regarding web pages visited and general usage patterns through cookies. This information helps us identify popular areas of our Sites and assess the effectiveness of our promotional activities.
When you download and use our Applications, certain technical information is automatically collected, including:
- Errors encountered
- Functions/features used
- Device type
- Navigation flow
- Operating system
- Duration of use for each application screen
This technical data is not linked to any personal information and is essential for understanding user engagement with our Applications, enhancing user experience, and developing new features based on user preferences.
Sensitive/Personal Information:
You may be asked to provide personal information when engaging in activities such as product registration, participating in promotions, completing surveys or polls, downloading software, shopping online, subscribing to newsletters, or joining forums. The types of personal information we may collect include:
- Name
- Postal address
- Email address
- Telephone number
- Fax number
- Credit card details (only when necessary for processing payments)
This data is used to better understand your needs and improve our services. We take the safeguarding of your personal information seriously and will only use it in ways that enhance your experience with Otek. To protect against unauthorized access and ensure appropriate use of your data, we have implemented electronic and managerial procedures designed to safeguard sensitive information. Personal information provided on secure pages is protected using Secure Sockets Layer (SSL) encryption.
2. Legal Basis for Processing Personal Information
We process your personal information based on the following legal grounds:
- Consent: We may process your personal information if you have given explicit consent to us for a specific purpose.
- Contractual Necessity: We may process your personal information to fulfill a contract with you or take steps at your request before entering into a contract.
- Legal Obligations: We may process your personal information where we need to comply with a legal obligation.
- Legitimate Interests: We may process your personal information for our legitimate interests, provided that these interests do not override your rights and interests.
- Legal Disclosures: We may disclose your personal information to comply with legal obligations, respond to legal processes, or enforce our terms and conditions. We will only disclose the minimum amount of information necessary in such situations and will notify you if required by law.
- Compliance with Local Laws: Otek will comply with applicable local data protection laws and regulations to ensure your data is handled lawfully and responsibly.
3. How We Use Your Information
Otek does not sell, rent, or lease your personal information to third parties unless we have your explicit permission or are required by law. We may use your personal information for various purposes, including:
- Communication: Keeping you updated on new products, offerings, promotions, software updates, and personalized content based on your interests.
- Customer Support: Assisting you with inquiries related to orders or products, ensuring you receive timely and effective responses.
- Internal Analysis: Conducting research and analysis to improve our services, identify trends, and enhance user experience.
- Product Development: Utilizing feedback to enhance our products and services, ensuring we meet customer needs and preferences.
- Fraud Prevention: Monitoring user accounts and transactions to prevent fraudulent activities and ensure a secure shopping experience.
If you choose to opt out from receiving marketing communications at any time, you can do so by contacting us directly.
4. Cookies
Cookies are small text files that a web server can store on a user’s device. They allow us to remember user preferences and enhance the browsing experience. Cookies collect non-personal data such as:
- IP addresses
- Operating systems
- Browser types
- Pages visited
- Time spent on the site
You can manage cookie preferences through your browser settings. However, declining cookies may limit your ability to fully utilize our Sites, including access to personalized content and features.
5. Third-Party Services
We may work with third-party vendors for advertising and marketing purposes, including Google. These partners may utilize cookies or other tracking technologies to deliver relevant ads based on your past interactions with our Sites. We ensure that all third-party service providers comply with strict privacy standards and contractual obligations to protect your data. Third-party services may include:
- Payment Processors: Secure payment gateways that handle credit card transactions without storing your financial information on our servers.
- Advertising Networks: Services that use non-personal data to tailor advertisements based on user behavior and interests.
- Analytics Providers: Third-party tools that help us analyze website traffic and user interactions to improve our services.
- Links to Third-Party Websites: Our Privacy Policy applies only to Otek-controlled Sites. Links to third-party websites are provided for convenience. We recommend reviewing their privacy policies, as we do not endorse or assume responsibility for their practices.
Interest-Based Advertising
We do not utilize personally identifiable information for interest-based advertising without your consent. Our marketing strategies adhere to industry standards, and we do not target children under 13 with interest-based ads.
6. Data Security
The security of your personal information is critical to us. We employ various electronic and managerial procedures designed to protect against unauthorized access or misuse of your data. Sensitive data transmitted online is secured through SSL encryption.
Additionally, we conduct regular security audits and assessments to identify potential vulnerabilities in our systems. Access to your personal information is restricted to authorized personnel only, ensuring that your data remains confidential.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we ensure it is securely deleted or anonymized in accordance with applicable laws and regulations.
8. Children’s Privacy
Otek does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently gathered such information, we will take immediate steps to delete it from our records. We encourage parents and guardians to monitor their children’s online activities and ensure they do not provide personal information without parental consent.
9. Your Rights
You have certain rights regarding your personal information, which may vary based on your jurisdiction, including:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction: You can request corrections to any inaccuracies in your personal information.
- Right to Deletion: Under certain conditions, you may request that we delete your personal information.
- Right to Object: You have the right to object to the processing of your data for marketing purposes.
- Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
- Right to Restrict Processing: Users can request that we limit the processing of their personal data.
- Right to Lodge a Complaint: You have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.
10. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries outside your own, including countries that may not have the same level of data protection as your country. When we do so, we ensure that adequate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws. These safeguards may include:
- Standard Contractual Clauses: We may use standard contractual clauses approved by the European Commission to ensure adequate protection.
- Privacy Shield Framework: For transfers from the European Union to the United States, we comply with the Privacy Shield framework as applicable.
By using our Sites, you consent to the transfer of your information to countries outside your jurisdiction.
11. Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time without prior notice. Significant changes will be communicated to you via [method of communication, e.g., email or a notice on our website]. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Any changes will be posted on this page with an updated effective date.
12. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify you as required by applicable laws. Our notification will include information about the nature of the breach, the personal data affected, and the steps we are taking to address the breach.
13. Social Media Interaction
Our Sites may include features that connect to social media platforms. If you interact with these services, we recommend reviewing their privacy policies, as we are not responsible for their practices.
14. Surveys and Contests
We may occasionally conduct surveys or contests that require you to provide personal information. Participation is voluntary, and the information collected will be used to notify winners or improve our services. Third-party service providers may assist in these initiatives, and they are prohibited from using your information for unrelated purposes.
15. Tell-A-Friend Feature
If you use our referral service to share our Sites with a friend, we will collect their name and email address solely to send a one-time invitation. This information will not be stored for future use.
16. Anonymization of Data
We may anonymize data for research and analytics purposes. Anonymized data will not identify you personally.
17. Security Measures
We employ robust security measures, including firewalls, data encryption, and restricted access to safeguard your personal information.
18. Opt-Out Mechanisms
You can opt out of marketing communications by [specific instructions, e.g., clicking the unsubscribe link in emails]. Additionally, you can manage cookie preferences through your browser settings.
19. User Consent for Data Collection
By using our Sites or Applications, you provide your consent for the collection of personal information as described in this Privacy Policy. Consent may be obtained through [method, e.g., checkboxes].
20. Contact Us
For any questions or concerns regarding this Privacy Policy or our practices regarding personal data, please contact us.
We value your feedback and are committed to addressing any inquiries related to the handling of your personal information. Your privacy matters to us, and we appreciate your trust in.