Otekworld

FREQUENTLY ASKED QUESTIONS

How do I create an account on the Otek website?


Click on the "Sign Up" button at the top of the homepage and follow the registration steps.

What payment methods are accepted on the website?

We accept major Razorpay and other secure online payment options.

How can I track my order on the website?

Log in to your account, go to the My Orders section, and click on the tracking link for your shipment.

What is Otek’s return and replacement policy?

We offer a 7-day replacement policy for damaged products if reported within 24 hours of delivery. Visit our Returns & Replacements page for details.

How do I reset my account password?

Click on "Forgot Password" on the login page, enter your email, and follow the instructions to reset your password.

Can I update my shipping address after placing an order?

Contact customer support immediately to request changes. Modifications are possible only if the order hasn’t been shipped.

Is my personal information safe on the Otek website?

Yes, we use advanced encryption and security measures to protect your data. Visit our Privacy Policy page for more details.

How do I subscribe to the Otek newsletter?

Scroll to the bottom of the homepage and enter your email in the subscription box to receive updates and offers.

Does the website offer live chat support?

Yes, our live chat is available during business hours for quick assistance.

How can I check the status of my warranty claim?
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