At Otek, we are dedicated to providing our customers with a satisfying shopping experience. To uphold this commitment, we have established the following Cancellation Policy. By placing an order with us, you acknowledge and agree to the terms outlined herein.
1. Overview
We believe in helping our customers as much as possible, which is why we have a liberal cancellation policy. However, certain conditions apply to ensure a smooth process.
2. Cancellation Conditions
- Order Communication: Cancellation requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
- Same Day Delivery Orders: There is no cancellation of orders placed under the Same Day Delivery category. Once an order is placed for Same Day Delivery, it is processed immediately and cannot be canceled.
3. How to Request a Cancellation
If you wish to cancel your order, please follow these steps:
- Contact Customer Support: Reach out to our customer service team via email at support@otekworld.com.
- Provide Order Details: Include your order number and a brief description of your request.
4. Modifications to This Policy
Otek reserves the right to modify this Cancellation Policy at any time. Changes will take effect immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our cancellation terms.